Care Home Receptionist at the Abbeyfield Reading Society

Join our dedicated team working for a small charity-run care home in Reading

This job is available as part of the government’s Kickstart scheme. The post is open to anybody aged 16-24 in receipt of Universal Credit. Young people can apply by visiting their local job centre and speaking to their Work Coach and referencing the job title above. 

We’re working in partnership with Charityworks, the UK-non-profit sector’s Kickstart gateway as part of a collaborative effort to power up our sector with exceptional talent and make a real impact on youth unemployment. So as part of their paid job at The Abbeyfield Reading Society successful applicants will also take part in a supported six-month development offer delivered by Charityworks. The programme will equip the young person with the connections, experiences, tools and insight needed to succeed in their day job, and will also help them to build a peer community, and skills to transition well beyond the placement, and develop long term careers in the non-profit sector. 

Main duties

  • You will welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked.
  • Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording and relaying messages accurately.
  • Make sure any show-bedrooms look at their best at all times.
  • Conduct shows around the home in the absence of the manager or deputy manager.
  • Carry out COVID lateral flow tests for visitors.
  • Receive and ensure the appropriate delivery of residents’ post and record and sign for post when residents are not able to receive this themselves.
  • In addition to reception duties provide additional administration support to the home’s Manager (filing, photocopying etc).
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Benefits

  • Relevant on the job training
  • Development programme by Charityworks
  • Two weeks holiday
  • DBS check paid for
  • Free hot meals and drinks

About you

For this role, ideally you would have:

  • Excellent customer service skills
  • IT literacy – competent with the use of systems (Word, Outlook, Excel)
  • Good written, non-verbal and verbal communication skills
  • A minimum of two GCSE’s, one of which must be English language
  • Excellent written and verbal English
  • DBS check required

You will be:

  • A caring and enthusiastic person who is able to build relationships with a wide range of people
  • Reliable
  • Neat and well presented.

About us

We aim to provide a home with high quality accommodation and a stimulating environment to maintain a socially active community that will directly benefit the mind, body and soul. Families and residents highly value our team and the family feel in our home.

Abbeyfield House care home was built in 1996 and has 28 residents. It is owned and operated by a charity, The Abbeyfield Reading Society Limited, set up in 1961. As a not-for-profit organisation the best interests of our residents are at the heart of everything we do and any profits we make are used to improve services to our residents and secure the long-term future of the home.

To protect our residents, all staff and volunteers are DBS (Disclosure and Barring Service) checked.

To apply

To apply for this post please contact your Work Coach at your local Job Centre.

Closing date 18 June 2021.

Download Job Description

This post is subject to a DBS check.

Job Closing Date:
18 June 2021


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